Return & Replacement Policy

We accept returns or replacements ONLY in case of a damaged product, subject to the following conditions:

• The damagemust be reported within 24 hours of delivery
• The customer must provide a clear, continuous, and unedited unpacking video, recorded from the moment the package is opened until the product is fully shown. Videos with cuts, pauses, fast-forwarding, or any form of editing will not be accepted.
• The video’s should:
  • Start before opening the package
  • Clearly show the sealed package
  • Capture the entire unboxing process
  • Clearly display thedamaged product

Without an unpacking video, no return or replacement request will be accepted.

We do not accept returns or replacements for:

• Size or style preferences
• Color variation due to lighting or screen resolution
• Minor weaving / finishing variations inherent to handcrafted products
• Damage reportedafter 24 hours of delivery
• Requests without a valid unpacking video
• Used, altered, or washed products

1. Email or WhatsApp us within24 hours of delivery
2. Share:
   • Order ID
   • Clear unpacking video
   • Photos of the damaged area
3. Our team will review the request within2–3 business days
4. Arefund via UPI or Bank transfer or store credit will be issued (no cash refunds) once we receive the product and team verified and accepted.

• In case of approved damage claims, return shipping will be coordinated by Haus of Aaviya.
• Customer has to courier the product back to us, Courier charges will be reimbursed after product verification and accepted by team.
• Any unauthorized returns will not be accepted